Field Service Insights: The Field Service Blog

Your go-to resource for expert advice, industry trends, and actionable tips to grow your field service business.

Strategic Planning

Job Management Software for Tradesmen: Comparing Options For Small, Medium, and Large Companies Confused about which job management software to choose? Here we compare the best tools by business size—so you can find the right fit without wasting time or money.

Johnny O'Malley

June 24, 2025

Marketing

Why Your Plumber SEO is Failing: The Local Ranking Factor That 91% of Contractors Miss Are your plumber SEO efforts failing? Learn proven strategies to improve local rankings, attract qualified leads, and grow your plumbing business through effective search engine optimization.

Johnny O'Malley

October 27, 2025

Leadership & Management

How to Cut Costs in Business (24 Tactical Ways)Trying to figure out how to cut costs in business? Cutting operational costs doesn't have to mean cutting corners—smart strategies can improve efficiency and protect your bottom line. This article shares 24 tactical ways to streamline expenses, boost productivity, and drive sustainable growth in your business.

Johnny O'Malley

October 20, 2025

Leadership & Management

OSHA-Ready Safety Protocol: How to Prevent Workplace Accidents Trying to figure out how to prevent workplace accidents? Get the basic framework to reduce liability, protect your team, and create a culture where safety becomes second nature.

Johnny O'Malley

October 16, 2025

Leadership & Management

Effective Meetings Script: The Simple Formula for Total Team Alignment Sick of wasting time in meetings? Learn the effective meetings framework that turns chaotic team discussions into focused sessions. You'll actually boost productivity, eliminate miscommunication, and get everyone working toward the same goals. Cut meeting time in half while doubling team alignment and execution.

Johnny O'Malley

October 16, 2025

Strategic Planning

7 Financial Mistakes That Sink Service Businesses (And How to Avoid Them)Avoid the critical financial mistakes that destroy profitable field service businesses! Protect your cash flow, avoid costly errors, and build sustainable wealth. Get actionable strategies to bulletproof your finances and turn your business into a money-making machine that works without you.

Johnny O'Malley

October 16, 2025

Culture

8 Zero-Cost Morale Boosters For Employees Boost your team's motivation and job satisfaction without spending a dime using these proven strategies that top field service companies use. These moral boosters for employees will reduce turnover and increase productivity. Create a workplace culture where employees actually want to show up and give their best effort every day!

Johnny O'Malley

October 16, 2025

Leadership & Management

Professional Garage Door Technician: Skills, Training & Career Path Discover everything you need to know about becoming a successful garage door technician. From required skills and certifications to earning potential and career advancement—your guide to thriving in the garage door industry.

Johnny O'Malley

October 16, 2025

Marketing

Electrician SEO: Complete Guide to Ranking #1 for Electrical Contractors SEO for electricians matters more than you think! Learn proven strategies to improve local rankings, attract qualified leads, and grow your electrical business through intentional search engine optimization.

Johnny O'Malley

October 16, 2025

SOPs

The Duct Calculator Formula That Prevents Errors and Builds Your Reputation as 'The Guy Who Gets It Right'Learn the duct calculator formula in this article. You'll also get HVAC duct sizing, CFM calculations, pressure loss calculations, and system design tips for optimal airflow efficiency.

Johnny O'Malley

October 16, 2025

SOPs

Payment Reminder Strategies: Templates, Timing & Tactics for Better Cash Flow Boost your cash flow with professional payment reminder templates and strategies. This guide includes customizable templates, proven tactics, and expert best practices to collect payments effectively while maintaining customer relationships.

Johnny O'Malley

October 16, 2025

Leadership & Management

How to Become a Landscape Architect: Your Education & Career Path Guide Interested in designing parks, cities, and green spaces for a living? This guide shows you exactly how to become a landscape architect—from education to salary and everything in between.

Johnny O'Malley

October 7, 2025

SOPs

NTE Meaning Exposed: The 3 Letters That Could Make or Break Your Next Contract Understand what NTE (Not To Exceed) means in business, construction and contract contexts. You'll find NTE pricing, clauses, and best practices for clients and service providers.

Johnny O'Malley

October 6, 2025

Paid Ads

Google Local Ads: Land Premium Jobs in Your Service Area Today! (+6 Big Benefits)Discover how Google Local Ads can fill your service schedule with high-quality calls and premium jobs by targeting customers in your exact service area when they need you most. Learn the insider strategies for optimizing your Google Local Ads campaigns to outrank competitors, reduce cost-per-click, and turn ad spend into consistent revenue streams that pay for themselves.

Johnny O'Malley

September 30, 2025

Strategic Planning

How to Get a Construction License: Full Cost Breakdowns & How to Meet Every Requirement for Approval From application processes to exam preparation, to insurance requirements, to costs for general and specialty contractor licenses, this guide has it all. Learn how to get a construction license today!

Johnny O'Malley

September 29, 2025

SOPs

The CFM Airflow Calculation: What Is It and Why You Must Get It Right Master CFM airflow concepts with this comprehensive guide. Learn how to calculate, measure, and apply proper CFM ratings for HVAC, ventilation, fans, and more to optimize system performance.

Johnny O'Malley

September 26, 2025

Marketing

3x Your Customer Base with a Referral Program Example That Actually Works (Step-by-Step Guide)Want to turn your happy customers into your best marketing evangelists? Follow this simple referral program example to bring in new customers on a weekly basis.

Johnny O'Malley

September 24, 2025

Marketing

7 Re-Engagement Email Subject Lines That Will Bring Back Dormant Customers Want to win back customers who've gone quiet? Here's how top service companies use proven subject lines on re-engagement emails to revive dormant customers and bring them back for more business.

Johnny O'Malley

September 22, 2025

Marketing

The 5-Step System for How To Get More Reviews For Your Business Struggling to get reviews? Learn how to get more reviews for your business in this short, to-the-point article.

Johnny O'Malley

September 19, 2025

SOPs

3 Invoice Examples for HVAC Businesses [+ Common Payment Terms]An invoice template is a must-have for any business, but especially for a home service company. Find invoice examples for HVAC, electrical, and plumbing in this article. Make sure you don't miss any crucial info!

Johnny O'Malley

September 17, 2025

Strategic Planning

Service Titan Alternatives - 5 Other Options for Field Service Software In this article, we’ll look at 5 other field service softwares in the market. We’ll compare these Service Titan alternatives on the same 5 criteria, so that you can truly see an apples-to-apples comparison.

Johnny O'Malley

September 15, 2025

Marketing

6 Types of Digital Marketing for Plumbers - Take Your Plumbing Business to the Next Level Discover the most effective digital marketing strategies that turn your plumbing business into the go-to choice for homeowners in your area. From local SEO that puts you at the top of emergency searches to social media tactics that build trust before customers even call. Learn which digital marketing channels deliver the highest ROI for plumbers and get actionable tips to start today.

Johnny O'Malley

September 12, 2025

Leadership & Management

Custom Reports: Learn How to Build Dashboards That Easily Turn Data Into Business Intelligence Trying to make better business decisions? Learn how to design, create, and implement custom reports that deliver actionable insights for your field service business.

Johnny O'Malley

September 10, 2025

SOPs

Locksmith Tools: The Must-Have Equipment for Every Skill Level Grab the full list of essential locksmith tools every pro needs in their kit. From lock picks to key machines, discover what separates rookies from real pros.

Johnny O'Malley

September 8, 2025

Leadership & Management

Burden Rate Explained: Learn How to Calculate and Apply This Critical Labor Metric Learn what burden rate means, how to calculate it correctly, and why this financial metric is critical for business planning and profitability.

Johnny O'Malley

September 5, 2025

Strategic Planning

Car-Detailing Business: The Ultimate Guide to Planning, Launch & Profitability If your goal is to launch a successful car detailing business, check out this article. Learn about startup costs, equipment, pricing, marketing strategies, and how to build a profitable auto detailing enterprise.

Johnny O'Malley

September 3, 2025

Strategic Planning

The Go-To Guide for Commercial HVAC Installation - Types of Installs, Timelines, Costs, and FAQs Explore the different types of commercial HVAC installation and find out which system fits your building best. From rooftop units to split systems, costs, timelines, requirements, and best practices - this guide breaks it all down in plain English.

Johnny O'Malley

September 1, 2025

Leadership & Management

Your Path to Become a Certified Plumber (With Full Cost Breakdowns)Learn everything about becoming a certified plumber. Find out licensing requirements by state, certification types, training paths, and career advancement opportunities.

Johnny O'Malley

August 29, 2025

SOPs

How to Apologize to a Customer and Turn Them From Negative to Positive Using the Perfect Apology Framework A customer complaint doesn't have to become a refund or rework situation. It isn't the end of a relationship – it's an opportunity to create a loyal customer. Here's how to apologize to a customer and turn unhappy customers into your biggest fans.

Johnny O'Malley

August 27, 2025

Leadership & Management

Cut Fixed Costs - Your Vendor Negotiation Playbook Cut fixed costs and boost your bottom line with smart strategies that actually work. Learn how to negotiate better terms with vendors and keep more cash in your business.

Johnny O'Malley

August 25, 2025

Leadership & Management

The Locksmith Salary Truth: Why Some Locksmiths Earn $150K While Others Struggle at $30K We’ve got all the locksmith salary information you could ask for. Look across experience levels, specializations, and locations. From apprentice to master locksmith earnings, certification impacts, and income growth strategies – it’s here!

Johnny O'Malley

August 25, 2025

SOPs

Plumber Tools List - 50+ Tools To Install, Fix, Solder, or Clear Any Faucet, Pipe, Sink, Drain, System, What Have You!Discover the essential plumber tools every professional and DIY enthusiast needs. Our list covers hand tools, power equipment, specialized devices, and emerging technologies that make plumbing work more effective. Find out what's missing from your toolbox today.

Johnny O'Malley

August 22, 2025

SOPs

HVAC Tools List - 26 Must-Have Tools (Including Software)When you start out in HVAC, you realize just how many tools you need. Not just service technician tools or hand tools.‍ You also need the right software tools for your front office employees and management.‍ In this article, we'll provide a list of the best HVAC tools for each person on your team.

Johnny O'Malley

August 20, 2025

SOPs

The Ultimate Cleaning House Checklist That Shocked My Mother-in-Law This cleaning house checklist provides templates for daily, weekly, and monthly tasks. Room-by-room guides help your business create professionally clean homes with minimal effort.

Johnny O'Malley

August 18, 2025

Leadership & Management

Your Path to Become a Certified Electrician (Plus 5 Speciality Certifications)Learn everything about becoming a certified electrician. Our comprehensive guide covers licensing requirements by state, certification types, training paths, and career advancement opportunities.

Johnny O'Malley

August 11, 2025

Leadership & Management

The Average Plumber Salary Revealed: Why Top Earners Make 400% More Than Everyone Else The average plumber salary may surprise you! Explore the numbers across experience levels, locations, and specializations. Our comprehensive guide covers apprentice to master plumber earnings, regional data, and factors that boost plumbers' income.

Johnny O'Malley

August 4, 2025

SOPs

8 Must-Have Auto Reply Message Samples for Business Discover 8 must-have professional auto reply message samples for business use. Get customizable templates for out-of-office, customer service, after-hours, and more to maintain seamless communication.

Johnny O'Malley

August 4, 2025

Leadership & Management

The Anatomy of an Effective Service Call (Plus 6 Different Pricing Models)Optimize your service calls with our comprehensive guide. Learn best practices, 6 different pricing strategies, and other techniques to increase first-time fix rates, customer satisfaction, and your overall profitability.

Johnny O'Malley

August 4, 2025

SOPs

The Service Agreement Template That Eliminated Customer Disputes Forever Create legally sound service agreements with these templates. Learn essential components, protect your business, and avoid "Karens" with these professional service contracts.

Johnny O'Malley

August 4, 2025

SOPs

The Psychology Behind Perfect Appointment Confirmation: What Fortune 500 Companies Know That You Don't Master appointment confirmations with our comprehensive guide. Develop your free template, learn automation best practices, and discover how proper confirmation systems reduce no-shows and boost customer satisfaction.

Johnny O'Malley

June 30, 2025

SOPs

The 12-Point Quality Check That Will Get 5 Star Reviews Ready to turn every job into a 5-star review? Use this proven 12-point checklist to consistently wow customers before, during, and after every service call. Get 5 star reviews today!

Johnny O'Malley

June 30, 2025

Marketing

HVAC Marketing: How to Grow Your Service Business in a Digital Age (Plus 4 Unique Types of Customers)Struggling to stand out in a crowded HVAC market? Discover the HVAC marketing strategies that attract the right customers and drive real growth.

Johnny O'Malley

June 30, 2025

Culture

5 Science-Backed Ways to Boost Team Motivation (Without Spending More)Want a more energized, productive team—without spending a dime? These 5 team motivation tactics will boost morale and performance starting today.

Johnny O'Malley

June 30, 2025

Paid Ads

10x ROAS Formula: Proven Tactics from a 9-Figure Service Business Ready to turn every ad dollar into $10 of revenue? Steal the ROAS formula and proven tactics from a 9-figure service business.

Johnny O'Malley

June 24, 2025

Culture

How To Reduce Employee Turnover by 43%: Your 7-Part Retention Strategy Tired of losing good people? This 7-part retention strategy will help you learn how to reduce employee turnover by 40% or more—without expensive perks or complex programs.

Johnny O'Malley

June 24, 2025

Paid Ads

Create 30-Second Viral Ads: Learn How Top Service Brands Do It Need ads that actually drive sales—not just views? Learn how top service brands rely on these 30-second viral ads to turn scroll-stoppers into customers.

Johnny O'Malley

June 24, 2025

Marketing

Get More Referrals: Double Your Referrals With This 7-Day Follow-Up System Want more referrals without sounding pushy? This simple 7-day follow-up system turns satisfied customers into your best marketing channel. Get more referrals today!

Johnny O'Malley

June 24, 2025

Strategic Planning

Business Units: When and How to Set Them Up (Plus Pitfalls to Avoid)Are business units the key to scaling without chaos—or a trap that creates silos and confusion? Learn how to set them up right from the start.

Johnny O'Malley

June 24, 2025

Strategic Planning

25 Best Apps for Contractors: Find Essential Tools to Streamline Your Business in 2025 Looking to run a smoother contracting business this year? These 25 apps for contractors will save you time, cut costs, and help you stay organized in the field and the office.

Johnny O'Malley

June 24, 2025

Strategic Planning

Johnny O'Malley

June 24, 2025

SOPs

Receipt Templates: Professional Options for Every Business Type Need a clean, professional receipt for your business? Explore the best free receipt templates by industry, with tips for digital and paper copies.

Johnny O'Malley

June 24, 2025

SOPs

How to Handle Refunds and Rework - 6 Strategies That Work Refunds and rework don’t have to cost you customers—use these 6 proven strategies to learn how to handle refunds, keep your reputation strong, and turn complaints into loyalty.

Johnny O'Malley

June 24, 2025

Paid Ads

Attach Rate: Different Ways to Calculate and Improve This Critical Metric Want to grow revenue without finding new customers? Learn how to calculate and improve your attach rate—the hidden metric top companies use to increase sales with every transaction.

Johnny O'Malley

June 24, 2025

Leadership & Management

How to Grow an HVAC Business - 7 Growth Strategies That Work Trying to figure out how to grow an HVAC business, but not sure what works? These 7 proven strategies helped scale a real business from six to nine figures—and they can work for you too.

Johnny O'Malley

June 24, 2025

Culture

Different Types of Electricians: Your Guide to Specializations & Career Paths Did you know there are at least 8 different types of electricians? Explore the top-paying specialties, career paths, and training options to find the perfect fit for your future.

Johnny O'Malley

June 24, 2025

Leadership & Management

The Top 5 Professional Services KPIs to Scale Your Service Business Want to grow your service business faster? These 5 professional services KPIs will show you exactly where to focus for more profit, more efficiency, and happier customers.

Johnny O'Malley

June 24, 2025

SOPs

Cancellation Policy Template for Plumbers Tired of last-minute cancellations costing your business time and money? Use this simple cancellation policy template to protect your schedule and your bottom line

Johnny O'Malley

June 24, 2025

SOPs

Pre-Job Safety Checklist: Prevent 90%+ of Site Issues Want to prevent 90%+ of job site issues before they start? This step-by-step safety checklist gives you everything you need to protect your crew, avoid delays, and stay compliant.

Johnny O'Malley

June 24, 2025

Marketing

250+ Handyman Business Names: Creative, Professional & Memorable Ideas Looking for the right name for your handyman business? Get inspired by 250+ creative, professional, and memorable ideas. Pick the perfect handyman business name that builds trust and brings in customers.

Johnny O'Malley

June 24, 2025

Leadership & Management

Top 10 Interview Questions for Dispatchers Applying for a dispatcher role? Get ahead with these top 10 interview questions—plus insider tips to stand out and land the job.

Johnny O'Malley

June 24, 2025

Marketing

291+ Cleaning Business Names: Catchy, Professional & Creative Ideas for Your Cleaning Company Struggling to name your cleaning business? Discover 291+ catchy, professional, and creative name ideas—plus proven tips to pick the perfect one that stands out and brings in more customers. Pick your favorite cleaning business name today!

Johnny O'Malley

June 24, 2025

SOPs

Net30 Payment Terms: What is It and How to Use It to Your Advantage as a Business Owner What are Net30 terms? Learn how this powerful payment strategy can boost cash flow, build trust with clients, and be used to your advantage.

Johnny O'Malley

June 24, 2025

Marketing

Roofing Companies with Payment Plans: Your Guide to Affordable Roof Replacement Struggling with the high cost of a new roof? Discover how payment plans from reputable roofing companies can make roof replacement surprisingly affordable—no matter your credit score.

Johnny O'Malley

June 24, 2025

Paid Ads

BBB Accreditation Cost: Breakdown of Fees, Benefits & ROI Curious if the BBB accreditation cost is worth it? This article breaks down the real fees, benefits, and ROI so you can make the smartest decision for your business

Johnny O'Malley

June 24, 2025

Marketing

Plumbing Financing: Find Payment Plans and Terms That Work for Repairs and Installations Facing an unexpected plumbing disaster? Discover how flexible plumbing financing options can make repairs and installations affordable—no matter your budget or credit score.

Johnny O'Malley

June 24, 2025