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Articles For Service Business Owners and Operations: Streamline, automate, and optimize your operations so your business runs like a world-class organization
SOPs
How to Handle Refunds and Rework - 6 Strategies That WorkRefunds and rework don’t have to cost you customers—use these 6 proven strategies to learn how to handle refunds, keep your reputation strong, and turn complaints into loyalty.
Johnny O'Malley
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June 24, 2025
SOPs
The Duct Calculator Formula That Prevents Errors and Builds Your Reputation as 'The Guy Who Gets It Right'Learn the duct calculator formula in this article. You'll also get HVAC duct sizing, CFM calculations, pressure loss calculations, and system design tips for optimal airflow efficiency.
Johnny O'Malley
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October 16, 2025
SOPs
Payment Reminder Strategies: Templates, Timing & Tactics for Better Cash FlowBoost your cash flow with professional payment reminder templates and strategies. This guide includes customizable templates, proven tactics, and expert best practices to collect payments effectively while maintaining customer relationships.
Johnny O'Malley
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October 16, 2025
SOPs
NTE Meaning Exposed: The 3 Letters That Could Make or Break Your Next ContractUnderstand what NTE (Not To Exceed) means in business, construction and contract contexts. You'll find NTE pricing, clauses, and best practices for clients and service providers.
Johnny O'Malley
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October 6, 2025
SOPs
The CFM Airflow Calculation: What Is It and Why You Must Get It RightMaster CFM airflow concepts with this comprehensive guide. Learn how to calculate, measure, and apply proper CFM ratings for HVAC, ventilation, fans, and more to optimize system performance.
Johnny O'Malley
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September 26, 2025
SOPs
3 Invoice Examples for HVAC Businesses [+ Common Payment Terms]An invoice template is a must-have for any business, but especially for a home service company. Find invoice examples for HVAC, electrical, and plumbing in this article. Make sure you don't miss any crucial info!
Johnny O'Malley
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September 17, 2025
SOPs
Locksmith Tools: The Must-Have Equipment for Every Skill LevelGrab the full list of essential locksmith tools every pro needs in their kit. From lock picks to key machines, discover what separates rookies from real pros.
Johnny O'Malley
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September 8, 2025
SOPs
How to Apologize to a Customer and Turn Them From Negative to Positive Using the Perfect Apology FrameworkA customer complaint doesn't have to become a refund or rework situation. It isn't the end of a relationship – it's an opportunity to create a loyal customer. Here's how to apologize to a customer and turn unhappy customers into your biggest fans.
Johnny O'Malley
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August 27, 2025
SOPs
Plumber Tools List - 50+ Tools To Install, Fix, Solder, or Clear Any Faucet, Pipe, Sink, Drain, System, What Have You!Discover the essential plumber tools every professional and DIY enthusiast needs. Our list covers hand tools, power equipment, specialized devices, and emerging technologies that make plumbing work more effective. Find out what's missing from your toolbox today.
Johnny O'Malley
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August 22, 2025
SOPs
HVAC Tools List - 26 Must-Have Tools (Including Software)When you start out in HVAC, you realize just how many tools you need. Not just service technician tools or hand tools.‍ You also need the right software tools for your front office employees and management.‍ In this article, we'll provide a list of the best HVAC tools for each person on your team.
Johnny O'Malley
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August 20, 2025
SOPs
The Ultimate Cleaning House Checklist That Shocked My Mother-in-LawThis cleaning house checklist provides templates for daily, weekly, and monthly tasks. Room-by-room guides help your business create professionally clean homes with minimal effort.
Johnny O'Malley
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August 18, 2025
SOPs
8 Must-Have Auto Reply Message Samples for BusinessDiscover 8 must-have professional auto reply message samples for business use. Get customizable templates for out-of-office, customer service, after-hours, and more to maintain seamless communication.
Johnny O'Malley
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August 4, 2025
SOPs
The Service Agreement Template That Eliminated Customer Disputes ForeverCreate legally sound service agreements with these templates. Learn essential components, protect your business, and avoid "Karens" with these professional service contracts.
Johnny O'Malley
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August 4, 2025
SOPs
The Psychology Behind Perfect Appointment Confirmation: What Fortune 500 Companies Know That You Don'tMaster appointment confirmations with our comprehensive guide. Develop your free template, learn automation best practices, and discover how proper confirmation systems reduce no-shows and boost customer satisfaction.
Johnny O'Malley
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June 30, 2025
SOPs
The 12-Point Quality Check That Will Get 5 Star ReviewsReady to turn every job into a 5-star review? Use this proven 12-point checklist to consistently wow customers before, during, and after every service call. Get 5 star reviews today!
Johnny O'Malley
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June 30, 2025
SOPs
Receipt Templates: Professional Options for Every Business TypeNeed a clean, professional receipt for your business? Explore the best free receipt templates by industry, with tips for digital and paper copies.
Johnny O'Malley
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June 24, 2025
SOPs
Cancellation Policy Template for PlumbersTired of last-minute cancellations costing your business time and money? Use this simple cancellation policy template to protect your schedule and your bottom line
Johnny O'Malley
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June 24, 2025
SOPs
Pre-Job Safety Checklist: Prevent 90%+ of Site IssuesWant to prevent 90%+ of job site issues before they start? This step-by-step safety checklist gives you everything you need to protect your crew, avoid delays, and stay compliant.
Johnny O'Malley
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June 24, 2025
SOPs
Net30 Payment Terms: What is It and How to Use It to Your Advantage as a Business OwnerWhat are Net30 terms? Learn how this powerful payment strategy can boost cash flow, build trust with clients, and be used to your advantage.
Johnny O'Malley
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June 24, 2025
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