Have you been looking for field service software online? Chances are, you’ve probably come across Service Titan. Maybe, you’ve even seen a demo of their software or used the software yourself. But now, you’re looking for an alternative to Service Titan.
In this article, we’ll look at 5 other field service softwares in the market. We’ll compare them on the same 5 criteria, so that you can truly see an apples-to-apples comparison.
See which field service software you like and which one will meet your needs.
Let’s dive in:
- Reasons People Don’t Like Service Titan
- Sera
- House Call Pro
- Jobber
- Service Fusion
- Field Edge
Reasons People Don’t Like Service Titan
This section is certainly not meant to demean or disparage Service Titan. They’ve done an incredible job marketing their product, building features, and they’ve served thousands of customers. But at the end of the day, no one has a flawless service or software.
Here are some commonalities you can find online about why some people don’t like Service Titan.
- Some people don’t like Service Titan as an employer. You can see multiple disgruntled reviews from employees on Glassdoor. There are some commonalities in those complaints, too. For more employee reviews, see Glassdoor.
- Some people don’t like Service Titan as a field management software, aka as a product. They say the software is cumbersome. It doesn’t integrate properly. It’s too bulky. See Trust Radius and GetApp.
- Some people don’t like Service Titan’s customer service. They say the sales team was pushy. The integration specialists tried to rush the customer in and out. Then, the customer success folks were spread too thin and wouldn’t get back to them. Almost like there’s all kinds of effort to get more customers, but very little effort to make sure their existing customers are happy. See Trust Radius and GetApp.
These reviews can be found at the sites mentioned above. On Glassdoor, the company received a 3.5 rating from their employees. On Trust Radius, the overall score is 7.2 of 10, based on 41 reviews from customers. On GetApp, they are ranked 4.4 with 306 reviews from customers. On Software Advice, they are a 4.4. Not bad, but not top notch.
No company will ever get by without a bad review here and there. But when you see common threads on multiple sites, it's worth paying attention. Some tradespeople and service professionals are looking for alternatives that better suit their needs and this article is for them.
Now, let’s look at some of the Service Titan alternatives:
Sera
- Core Components: Customer Management, Scheduling & Dispatch, Invoicing, Service Agreement Creation, Reporting.
- Integrations: Quickbooks + much more
- Made by: Billy Stevens, owner of a multi-million dollar plumbing and HVAC company
- Software Advice Score: 4.6
- Price: $399 per month for 1-4 techs, scales up from there; admin & owners are free. More pricing details here.
House Call Pro
- Core Components: Customer Management, Scheduling & Dispatch, Invoicing, Service Agreement Creation, Reporting.
- Integrations: Quickbooks + many others
- Made by: A former painter, now backed by $125M in additional funding. See: https://www.housecallpro.com/resources/news-press/press/housecall-pro-secures-new-funding/
- Software Advice Score: 4.7
- Price: $59 per month single user, $149 per month for 1-5 users next level. More pricing details here.
Jobber
- Core Components: Customer Management, Scheduling & Dispatch, Invoicing, Service Agreement Creation, Reporting.
- Integrations: Quickbooks + many others on higher levels, guided API access on highest levels
- Made by: 2 software developers and 1 painter
- Software Advice Score: 4.6
- Price:
- Individual Levels: $25 per month single user Core, then $75 per month, then $126 per month for highest level.
- Team Levels: $109 per month for up to 5 users, then $210 per month, then $378 per month for up to 15 users at top level. More pricing details here.
Service Fusion
- Core Components: Customer Management, Scheduling & Dispatch, Invoicing, Service Agreement Creation, Reporting
- Integrations: no mention of Quickbooks but many others
- Made by: Max Paltsev, SaaS developer
- Software Advice Score: 4.3
- Price: No longer published on site, but was previously $126 per month unlimited users, $186 per month next level, then $339 per month top level. More package details here.
Field Edge
- Core Components: Customer Management, Scheduling & Dispatch, Invoicing, Service Agreement Creation, Reporting
- Integrations: Massive suite of integration options!
- Made by: The original guys, George and Glen Slay were HVAC contractors in the early 80s. The company has gone through multiple M&As to get to what is Field Edge today.
- Software Advice Score: 4.2
- Price: No longer published on site, but was previously $100 per office user, $125 per technician. More plan details here.
Here, we've only named five other options in job management softwares for tradesmen. There are literally dozens of software options, available for all sizes of field service businesses.
Make the choice that is right for you and your service business.
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